ggsoft Privacy Policy

This page describes what we collect when you use ggsoft and how we keep that data protected throughout your account lifetime. We at ggsoft collect personal information—your name, email, phone number, government ID, and payment details—solely for account verification, deposit processing, withdrawal settlement, fraud prevention, and compliance with applicable regional law.

We do not sell your personal data to third parties. We do not share your account details with advertisers or marketing firms. Our data handling practices comply with privacy standards in supported jurisdictions. This policy applies to all users accessing ggsoft via Android app, iOS browser, or desktop web.

What Data We Collect on ggsoft

When you register an account on ggsoft, we collect mandatory information: your full name, email address, phone number, and date of birth. These details are required to create your account and to comply with identity verification regulations in supported regions. We also collect the IP address and device information associated with your login; this helps us detect unauthorised access attempts and account fraud.

When you deposit funds, we collect payment details: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, local payment, online payment, e-wallet virtual account), the amount, and the timestamp. We do not store your full card numbers or wallet credentials; payment processors handle that data independently under their own security protocols.

Before your first withdrawal, we require identity verification. You upload a government-issued ID (national ID card, passport, or driver's licence) and proof of residence (utility bill, rental agreement, or bank statement). We store these documents securely and retain them for as long as your account is active, plus a retention period for regulatory compliance.

How We Use Your Data

We at ggsoft use your personal data for these specific purposes: to verify your identity and prevent fraud, to process your deposits and withdrawals, to comply with anti-money-laundering regulations, to respond to your support requests, and to investigate disputes or account irregularities. We do not use your data for marketing unless you explicitly opt in to promotional emails—and even then, you can unsubscribe anytime.

Your payment details are used solely to process your transactions. We never sell payment data to third parties. Payment processors (the payment gateways handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) are bound by their own privacy policies; we are not responsible for their data handling practices. We recommend you review their privacy statements.

Our ggsoft Data Retention Policy

We retain your personal information as long as your account is active. If you request account closure, we retain certain data for legal and regulatory reasons—typically one to three years after closure, depending on regional requirements. We do not delete data prematurely if it is needed for compliance, fraud investigation, or dispute resolution.

Data Security and Encryption

We protect your data using encryption in transit (TLS/SSL protocol on all connections) and encryption at rest on our servers. Your password is hashed using industry-standard algorithms; we do not store plain-text passwords. If you forget your password, we send a secure reset link to your registered email; we do not retrieve or display your password.

Our servers are hosted in secure data centres with physical access controls and continuous monitoring. We implement two-factor authentication (2FA) for sensitive actions like withdrawals; you can enable this feature anytime in your account settings. Even if someone obtains your password, they cannot access your account or confirm a withdrawal without the 2FA code sent to your phone.

Third-Party Processors and Your Rights

We use third-party service providers to process certain functions on our behalf. Payment processors (the gateways handling online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, local payment, online payment, e-wallet transfers) receive your payment information to complete transactions. Email service providers send account notifications and password-reset links. Compliance tools help us verify identity documents and monitor for fraud. All third parties are contractually bound to keep your data confidential and to use it only for the purposes we specify.

Our servers may be located outside your jurisdiction (though we maintain high security standards regardless of location). By using ggsoft, you consent to your data being processed in supported regions where we operate. If you do not consent to cross-border data transfer, you may not use our service.

Your Rights on ggsoft

You have the right to access, correct, or delete your personal data, subject to regulatory and compliance requirements. If you want to review your data or request corrections, contact our support team through in-app chat. If you request account closure, we delete your personal data after the retention period expires—except where law requires us to retain records. We do not charge a fee for data access or correction requests; processing typically takes one business day.

Cookies and Tracking

We use cookies to remember your login session and to store your preferences (language, timezone, notification settings). These cookies are non-essential and can be disabled in your browser settings; however, disabling them may limit site functionality. We do not use cookies to track you across third-party websites. We do not sell cookie data to advertisers.

Our servers log your IP address and session activity for security purposes. This helps us detect fraud, detect denial-of-service attacks, and troubleshoot technical issues. These logs are retained for a limited time and are not used for marketing.

Regional Considerations and Jurisdiction

We serve users in supported jurisdictions across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Our data handling complies with applicable privacy law in these regions. During holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, support staff may have reduced availability, but our automated systems (payment processing, account access) continue operating normally. Data protection standards remain unchanged during holidays.

Changes to Our ggsoft Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. Significant changes are notified to active account holders via email and in-app notification. Your continued use of ggsoft after such notice means you accept the updated policy. If you do not accept a policy change, you may request account closure.

Contact Us About Your Privacy

If you have questions about our data practices, concerns about your privacy, or requests to access or correct your data, contact our support team through in-app chat during regional business hours. We respond to privacy enquiries within one business day. For data deletion or account closure, provide your account details and reason for the request; we process closures within two business days after identity verification.

This privacy policy is effective as of the date shown on our website. We remain committed to protecting your data and maintaining transparency about how we use it. Your trust is central to our ggsoft service, and we take data protection seriously at every step—from account registration through withdrawal settlement and account closure.